Aurelius Marketing Pvt Ltd Policies
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our webste
- Improve, personalize, and expand our webste
- Understand and analyze how you use our webste
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
AURELIUS MARKETING PVT LTD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, AURELIUS MARKETING PVT LTD uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies”.
Google DoubleClick DART Cookie
Advertising Partners Privacy Policies
Note that AURELIUS MARKETING PVT LTD has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
AURELIUS MARKETING PVT LTD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and Aurelius Marketing Pvt Ltd (“Aurelius Marketing Pvt Ltd” or the “Company”). It governs your access to and the use of the website (“Site”) and services (the “Service”)
Acceptance of Terms
Your access to the use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service (collectively referred to as “Users”) and all applicable laws and all conditions or policies referenced here. The Service is offered subject to acceptance of all of the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Site by the Company, which are incorporated by reference, including operating rules, policies, and procedures of third-party services providers to the Site that are referenced herein. These Terms apply to every user of the Service. In addition, some Services offered through the Site may be subject to additional terms and conditions adopted by the Company. Your use of those services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
Additional Policies and Agreements
The use of our Services is also determined by the following policies, which are included by reference. By using our Services, you also agree to the terms of the other policies listed on the terms and policies menu.
Additional terms may also apply to certain Services and are combined by reference as applicable in these Terms.
Agreeing to Aurelius Marketing Pvt Ltd’s Acceptable Use Policy and Terms of Service is mandatory for using our services and this guides the usage of these services.
During the term of its agreement with Aurelius Marketing Pvt Ltd, the User must ensure that the use of any resource offered to the User or owned or controlled by Aurelius Marketing Pvt Ltd (“Service”) conforms with Aurelius Marketing Pvt Ltd’s current Acceptable Use Policy (“AUP”). Aurelius Marketing Pvt Ltd may modify, without prior notice, the AUP as Aurelius Marketing Pvt Ltd deems appropriate; such modified AUP is effective upon posting on Aurelius Marketing Pvt Ltd’s website.
If any of these is infringed, we reserve the right to suspend such violating websites without prior notice.
We don’t allow “high-yield investment programs” (HYIP) websites (Ponzi). This is as well as sites relating to extreme money-making, gambling, e-gold doublers, etc.
The Company reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. The Company may also impose limits on certain features and Services or restrict your access to parts of or the entire Site without notice or liability.
In order to initiate and commence the use of our Services, all Users must register an account (“Account”).
All Users, whether registering an account as an individual or a company shall be required to include the names of natural persons in the first and last name column.
If you are registering an Account for a company or other legal entity, you must include the name of a natural person as well as the name of the company you represent. You represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
You must provide accurate, current, and complete information during the registration process and always keep your Account profile page information up-to-date.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are liable for any and all activities conducted through your Account unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. You can make payment via bank transfer or through any of our online payment options. If you choose to make payment via cash deposit, we will request additional KYC information for security reasons before activating the service you paid for. Please note that this KYC process will only be done per client account.
It is your responsibility to provide us with an email address that is not a webmail account @ the domain(s) (e.g. firstname.lastname@example.org) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Aurelius Marketing Pvt Ltd, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. Aurelius Marketing Pvt Ltd is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our support team via email via email@example.com. Providing false contact information of any kind may result in the termination of your account.
You are responsible for your sites and all sites that you host to be in accordance with all rules on this page. Misuse by you may result in actions on your account, including removal from the host with/without notice and without a refund.
Representations and Warranties
Representations and warranties are statements and promises made by you to the Company, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services;
- you are over the age of 18 years;
- you are of sound mind and have the capacity to enter into a legally binding contract and these Terms;
- all personal information that you provide about yourself is accurate and true to the best of your knowledge;
- you hold a bank account with a licensed financial institution in your own name and will use this account to transfer money to our account when you conduct transactions on the Site;
- if you are registering or accepting these Terms on behalf of a legal entity such as a company, trust or partnership, you are legally authorised to do so and we may request evidence of such legal authorisation (by way of a copy of any document which shows the valid and subsisting authorisation); and
- you are not breaching any laws or regulations that are applicable to you or any company, trust or partnership upon whose instructions you are acting;
- you are the owner of, and responsible for all content or information residing on, or obtained, or transmitted via, the Service, regardless of whether such use is by Customer.
The Service and its original content, features, and functionality are and will remain the exclusive property of the Company. The Service is protected by copyright, trademark, and other laws of the Republic of India. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
User shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
If you choose to provide technical, business or other feedback to the Company concerning the Site or the Services (collectively, “Feedback”), the Company will be free to use, disclose, reproduce, license, or otherwise distribute or exploit such Feedback in its sole discretion without any obligations or restrictions of any kind, including intellectual property rights or licensing obligations. You understand and agree that the incorporation by the Company of Feedback into any of its products or services does not grant you any proprietary rights therein.
Users shall not utilize the Site or the Services in connection with any transaction that is illegal or involves any illegal items or is for any illegal purpose.
Aurelius Marketing Pvt Ltd, in its sole discretion, may refuse to complete any transaction that Aurelius Marketing Pvt Ltd has reason to believe is unauthorized or may violate any law, rule, or regulation.
In addition, if any transaction cannot be completed for any reason, including cancellation by Aurelius Marketing Pvt Ltd for any reason, Aurelius Marketing Pvt Ltd will notify each User in such transaction by e-mail, to the e-mail address each has provided on the Site.
You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Site, you will not and will not assist or enable others to:
- breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;
- use the Site or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership or otherwise misleads others as to your affiliation with Aurelius Marketing Pvt Ltd;
- use the Site in connection with the distribution of unsolicited commercial messages (“spam”);
- use the Site to with the intention to circumvent any Service Fees or for any other reason;
- request, accept, or make any payment for Property outside of the Site. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Aurelius Marketing Pvt Ltd harmless from any liability for such payment;
- discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;
- use, display, mirror or frame the Aurelius Marketing Pvt Ltd platform or Collective Content, or any individual element within the Aurelius Marketing Pvt Ltd platform, Aurelius Marketing Pvt Ltd’s name, any Aurelius Marketing Pvt Ltd’s trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page in the Aurelius Marketing Pvt Ltd platform, without Aurelius Marketing Pvt Ltd’s express written consent;
- dilute, tarnish or otherwise harm the Aurelius Marketing Pvt Ltd brand in any way, including through unauthorized use of Collective Content, registering and/or using Aurelius Marketing Pvt Ltd or derivative terms in domain names, trade names, trademarks or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Aurelius Marketing Pvt Ltd domains, trademarks, taglines, promotional campaigns or Collective Content;
- use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with the Aurelius Marketing Pvt Ltd platform for any purpose;
- avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Aurelius Marketing Pvt Ltd or any of Aurelius Marketing Pvt Ltd’s providers or any other third party to protect the Aurelius Marketing Pvt Ltd platform;
- attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Aurelius Marketing Pvt Ltd platform;
- take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Aurelius Marketing Pvt Ltd platform;
- violate or infringe anyone else’s rights or otherwise cause harm to anyone.
You acknowledge that Aurelius Marketing Pvt Ltd has no obligation to monitor the access to or use of the Site by any User or to review, disable access to, or edit any User Content, but has the right to do so too (i) operate, secure and improve the Site (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable, or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Aurelius Marketing Pvt Ltd in good faith and to provide Aurelius Marketing Pvt Ltd with such information and take such actions as may be reasonably requested by Aurelius Marketing Pvt Ltd with respect to any investigation undertaken by Aurelius Marketing Pvt Ltd or a representative of Aurelius Marketing Pvt Ltd regarding the use or abuse of the Aurelius Marketing Pvt Ltd platform.
If you feel that any User you interact with, whether online or in-person, is acting or has acted inappropriately, including but not limited to anyone who (i) engages in offensive, violent or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Aurelius Marketing Pvt Ltd by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
Zero Tolerance Spam Policy
We take a zero-tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
You agree to supply appropriate payment for the services received from Aurelius Marketing Pvt Ltd, in advance of the time period during which such services are provided. You agree that until and unless you notify Aurelius Marketing Pvt Ltd of your desire to cancel any or all services received, those services will be billed on a recurring basis.
As a client of Aurelius Marketing Pvt Ltd, it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree that until and unless you notify Aurelius Marketing Pvt Ltd of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis unless otherwise stated in writing by Aurelius Marketing Pvt Ltd.
It is the customer’s responsibility to notify our billing team via email at firstname.lastname@example.org after paying for a product/service renewal and to ensure the email is received and acted upon. Product/service renewal notices and invoices are provided as a courtesy reminder and Aurelius Marketing Pvt Ltd cannot be held responsible for failure to renew a product/service or failure to notify a customer about a product/service renewal.
Aurelius Marketing Pvt Ltd reserves the right to change any product/service fee and any other charges at any time.
Backups and Data Loss
Your use of this service is at your sole risk. Aurelius Marketing Pvt Ltd is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Aurelius Marketing Pvt Ltd servers.
If you purchased a product/service during a promotion or bundled with a free product (i.e a website maintenance) and you fail to renew it before the date of expiration or a change is made to the billing cycle of the product during the promotional period, the terms of the promo or free product become void. The free product will be charged at the standard renewal rate of the then-current price of the product.
Cancellations and Refunds
Aurelius Marketing Pvt Ltd reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Violations of the Terms of Service will waive the refund policy.
You agree to indemnify and hold harmless Aurelius Marketing Pvt Ltd, its affiliates and subsidiaries, its officers, directors, employees, and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:
- your fraudulent or illegal use of the Services or the Site;
- your negligence or any default by you of any of these Terms;
- any inaccurate or incomplete information that you have knowingly provided to us;
- your allowing any other person to access your account either with your permission or as a result of your failure to keep your username and password private;
- any service that you have offered, whether with or without our permission, to another third party using the Company’s Services or Website;
- any claim made against you for actual or alleged infringement of the Company’s Intellectual Property Rights or any actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with the Services or your use of the Site
Limitation of Liability
In no event shall Aurelius Marketing Pvt Ltd, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Aurelius Marketing Pvt Ltd, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Disclosure to law enforcement
Aurelius Marketing Pvt Ltd may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to the TOS
Aurelius Marketing Pvt Ltd reserves the right to revise its policies at any time without notice.
Link to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Aurelius Marketing Pvt Ltd.
Aurelius Marketing Pvt Ltd has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Aurelius Marketing Pvt Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the Terms and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your access to the Services, in whole or in part, including deletion or confiscation of all files, content, and/or domain name registrations, without notice in the event that:
you fail to pay any fees due hereunder to Aurelius Marketing Pvt Ltd;
- you violate the terms and conditions of this Agreement;
- your conduct may harm Aurelius Marketing Pvt Ltd or others, cause Aurelius Marketing Pvt Ltd to incur liability, or disrupt its business operations (as determined by Aurelius Marketing Pvt Ltd in its sole discretion);
- you are abusive toward our staff in any manner; or
- for any other lawful reason, including to comply with applicable law, or as otherwise specified in this Agreement.
In such an event, your right to use the Service will immediately cease and we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
This Agreement shall be governed by Indian Law, under the jurisdiction of Delhi, India.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Any disputes arising under or in connection with the validity, interpretation and performance of this Terms between Aurelius Marketing Pvt Ltd and any third parties that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at jurisdiction of Delhi India
We welcome and encourage you to provide feedback, comments and suggestions for improvements to Aurelius Marketing Pvt Ltd Site or Services. You may submit Feedback by emailing us, through the contact section of the Site, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
Sites may not use extreme unwarranted CPU usage. This includes usage of “heavy” scripts or Flash/shockwave files. By heavy we mean oversized without cause, to the point where most users would be unable to view them in a reasonable amount of time. No single site may consume 30% of CPU usage for a sustained period of time.
File repository / Dump Sites
Customers may not use disk space as a file repository or dumpsite. This includes but is not limited to; warez, serials, sound files, applications, zip files. This includes using the space in order to store content used on other sites (remote linking). Examples of this would be using the webspace to store images for auction descriptions, flash, or any other files used on another site but stored on our server.
Violation of Rules
Breaking any of these aforementioned rules may result in immediate account suspension with or without notice and also without refund, as well as criminal prosecution where deemed necessary.
If you have any questions about these Terms, please contact us at email@example.com[email protected]
This file was last modified on July 12th, 2021.
Aurelius Marketing Pvt Ltd will process all refund requests in line with this Refund Policy.
Note that Aurelius Marketing Pvt Ltd may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, Aurelius Marketing Pvt Ltd has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.
To request a refund, you must submit a service cancellation request through by sending an email to firstname.lastname@example.org within the time stipulated in this Refund Policy for the relevant service you wish to cancel.
General Refund Process
- Service(s) must be cancelled before a refund can be issued
- You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
- You will not be entitled to a refund if your service is downgraded.
- All eligible refunds will be automatically credited to your client account with Aurelius Marketing Pvt Ltd, unless you specifically request for a money refund. Money refunded into your client account can be used at a later date to pay for other products and services. You can view your credit balance by logging into your client account and going to the “Available credit” section on your client area dashboard.
- If you have requested a money refund, Aurelius Marketing Pvt Ltd will only give such a refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, an eligible refund will only be made into your client account.
- Requests for money refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All money refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account.
- Unless you specifically request a money refund, purchases made via any online payment gateway processor i.e RazorPay, Stripe, Instamojo, Paypal, etc may be refundable via the source of payment and Aurelius Marketing Pvt Ltd is not responsible for any additional charges imposed by the online payment processing company.
- On no account will the same product or service be entitled to a refund more than once.
If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your Aurelius Marketing Pvt Ltd account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Available credit section on your client area dashboard.
If you wish for an overpayment to be refunded to your bank account, you must send a request for a refund to email@example.com The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
Website Design & Development
- Termination of Services: If the client changes his/her mind about doing work with Aurelius Marketing Pvt Ltd during the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
- Cancellation & Refund of Monthly Subscription: monthly subscription can be cancelled prior initiation of the maintenance service or within the first 3 days of the service whichever is earlier. Within 7 business days from the day of cancelation requested, the paid amount will be refunded post deduction of transactions fees.
- 30 Days Money Back Guarantee: applicable to quarterly, half-yearly and annual subscriptions, if cancellation request submitted prior 30 days of the service subscribed. Within minimum 7 to maximum 15 business days from the day of cancelation requested, the paid amount will be refunded post deduction of transactions fees.
- Annual shared hosting and reseller hosting purchases must be cancelled within 30 days of purchase to be eligible for a full refund.
- Cancellation requests for monthly, quarterly, and semi-annual web hosting plans must be made within 72 hours of purchase to be eligible for a refund.
The money-back-guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
Web Hosting with Domain Registration
- If you have purchased an annual web hosting package with free domain registration, you may cancel your purchase and request a refund within the 30 days from the date of purchase. Please note that domain registrations are not covered under this money-back guarantee and are non-refundable therefore, the market value cost of the domain registration in your web hosting package will be deducted from the amount to be refunded to you.
- Comodo SSL Certificates which have been issued must be cancelled within 5 days of purchase to be eligible for a refund.
- For certificates that have been purchased but not yet issued, it can be cancelled and refunded only if you request cancellation within 30 days from the purchase date.
- If the cancellation/refund request for an issued or non-issued certificate is submitted after the stipulated grace periods are over, the refund will not be honoured.
Non-Refundable Products and Services
The following products and services are non-refundable once purchased:
- Virtual Servers
- Domain registrations, transfers & renewals
- Cloud hosting
- Email Hosting
- Custom services purchases
Despite domain names are non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited into your client account.
If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling of automated payment, wrong transfer of funds, debited more than once on a transaction, etc) we will automatically credit the amount of that overpayment to your Aurelius Marketing Pvt Ltd client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the “Available credit” section on your client area dashboard.
If you wish for this payment made in error to be refunded you must send a request for a refund to firstname.lastname@example.org The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable, and amount of payment.
If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company (e.g Razorpay, Paypal, Instamojo, Strip) to request a chargeback or reversal of the charges.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
Aurelius Marketing Pvt Ltd’s WEB DESIGN TERMS OF SERVICE
The Client: The company or individual requesting the services of Aurelius Marketing Pvt Ltd.
Aurelius Marketing Pvt Ltd: Primary designer/site owner & employees or affiliates.
Terms and Conditions
These are the standard terms and conditions for Website Design and Development and apply to all contracts and all work that is undertaken by Aurelius Marketing Pvt Ltd for its clients.
- FEES AND DEPOSITS
A 50% deposit of the total fee payable under our proposal is due immediately upon you instructing us to proceed with the website design and development work. The remaining 50% shall become due when the work is completed to your reasonable satisfaction but subject to the terms of the "approval of work" and "rejected work" clauses. We reserve the right not to commence any work until due first instalment has been paid in full.
- SUPPLY OF MATERIALS
You must supply everything we need to complete the project and in the format, we need to complete the work per any agreed specification. Such materials may include but are not limited to images, content, logos and other printed material. Where there is any delay in supplying these materials to us which leads to a delay in the completion of work, we have the right to extend any previously agreed deadlines by a reasonable amount.
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed. You’ll review our work; provide feedback and approval on time too. Deadlines work two ways, so you’ll also be bound by dates we set together.
We are pleased to offer you the opportunity to make reversions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification after approval has been given.
Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the specification will be charged additional accordingly. A minor change is anything that has to do with adjusting of size, change of placement, moving of component, colour change, image replacement or text change. A major change is an addition of a new feature which has been agreed possible by Aurelius Marketing Pvt Ltd e.g. new shipping option, new payment option. This does not mean upgrades of unlimited complexity but within the measurable framework of the existing content management system.
- PROJECT DELAYS AND CLIENT LIABILITY
Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages. During development, there is a certain amount of feedback required to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available daily to expedite the feedback process.
- APPROVAL OF WORK
On completion of the work, you will be notified and have the opportunity to review it. You must notify us in via mail of any unsatisfactory points within 7 days of such notification.
Any of the work which has not been reported in writing to us as unsatisfactory within the 7-day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected and the contract will be deemed to have been completed and the 50% balance of the project price will become due.
- REJECTED WORK
If you reject any of our work within the 7-day review period, or not approve subsequent work performed by us to remedy any points recorded as being unsatisfactory, and we, acting reasonably, consider that you have been illogical/irrational in any rejection of the work, we can elect to treat this contract as at an end and take measures to recover payment for the completed work.
Upon completion of the 7-day review period, after the website design and development has been completed, we will invoice you for the 50% balance of the project.
- WARRANTY BY YOU AS TO OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS
You must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material that you supply to us to include in your website or web applications.
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
Once you have paid us in full for our work we grant to you a license to use the website and its related software and contents for the life of the website.
- SEARCH ENGINES
We do not guarantee any specific position in search engine results for your website. We perform basic search engine optimisation integration according to current best practice.
- CONSEQUENTIAL LOSS
We shall not be liable for any loss or damage which you may suffer which is in any way attributable to any delay in performance or completion of our contract, however that delay arises.
To the full extent permitted by law, all terms, conditions, warranties, undertakings, inducements or representations whether express, implied, statutory or otherwise (other than the express provisions of these terms and conditions) relating in any way to the services we provide to you are excluded. Without limiting the above, to the extent permitted by law, any liability of Aurelius Marketing Pvt Ltd under any term, condition, warranty or representation that by law cannot be excluded is, where permitted by law, limited at our option to the replacement, repair or re-supply of the services or the payment of the cost of the services that we were contracted to perform.
We reserve the right to subcontract any services that we have agreed to perform for you as we see fit.
We (and any subcontractors we engage) agree that we will not at any time disclose any of your confidential information to any third party.
- ADDITIONAL EXPENSES
You agree to reimburse us for any requested expenses which do not form part of our proposal including but not limited to the purchase of templates, third-party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.
You are responsible for maintaining your backups concerning your website and we will not be liable for restoring any client data or client websites except to the extent that such data loss arises out of a negligent act or omission by us.
- OWNERSHIP OF DOMAIN NAMES AND WEB HOSTING
We will supply your account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.
- GOVERNING LAW
This Agreement shall be governed by Indian Law, under the jurisdiction of Delhi, India.
- CROSS BROWSER COMPATIBILITY
By using current versions of well-supported content management systems such as, we endeavour to ensure that the websites we create are compatible with all current modern web browsers such as the most recent versions of Internet Explorer, Firefox, Google Chrome and Safari. Third-party extensions, where used, may not have the same level of support for all browsers. Where appropriate we will substitute alternative extensions or implement other solutions, on a best-effort basis, where any incompatibilities are found.
You are responsible for complying with all relevant laws relating to e-commerce, and the full extent permitted by law will hold harmless, protect, and defend and indemnify Aarav Infotech India Private Limited® and its subcontractors from any claim, penalty, tax, tariff loss or damage arising from your or your clients’ use of Internet electronic commerce.
- TERMINATION OF SERVICES
If the client changes his/her mind about doing work with Aurelius Marketing Pvt Ltd during the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
If the balance on a completed project has not been paid within ten business days, a 10% penalty will be added. For example, if the remaining balance on a completed project is INR 1,000, and that balance has not been paid within ten business days, the new balance on the complete project will automatically be increased to INR 1,100. Balances that are not paid within 30 days will be reported to a credit bureau. Balances that are not paid within 60 days will be turned over to a collections agency. Clients experiencing financial hardship should contact Aurelius Marketing Pvt Ltd Sales department to discuss payment options.
- PROJECT TIMELINESS REQUIREMENTS FOR CLIENTS
Projects can be hindered if the client does not provide feedback or required elements in a timely manner, such as feedback on a design mockup, requested sitemaps, text to be used as content on the web pages, photos for either the design or for the content, the client’s logo, appropriate account login information, etc. For that reason, if Aurelius Marketing Pvt Ltd’s Web Design is waiting for content or other pieces of information, the client will be notified.
If the client fails to handle the requests within 3-5 business days, the project timeline will be moved in simultaneously. However, if the client fails to handle the requests within ten business days, the project will be frozen and the sum of INR 2,000 will be made payable to Aurelius Marketing Pvt Ltd to resume the project. Further if the client fails to handle the request withing 30 business days, the project will be auto terminated and no refund can be claimed for the stated contract/project.
- PAYMENT GATEWAYS
Clients are required to create merchant accounts with their choice payment gateways and send in merchant IDs for integration at an agreed cost. RazorPay payment gateway(s) integration can be done through Aurelius Marketing Pvt Ltd at a discounted rate with free integration if Aurelius Marketing Pvt Ltd developed the eCommerce platform.
- REFUND POLICY
Development: refund of money can be made to clients not satisfied with their website requirement (Although we are certain that won’t be the case). However, this will lessen the calculations of the amount of effort and other input invested by the Web design team
- WEBSITE MAINTENANCE
This agreement allows for minor web site maintenance to pages over 1 month or as stated in proposal, up to an average of one-half hour per regular web site, including updating lines and making minor changes to a sentence or paragraph. It does not include updating or replacing nearly all the text from a page with new text, major page reconstruction, new pages, guest books, discussion webs, and navigation structure changes, attempted updates by client repairs. The period of 1 month or as stated in proposal begins on the date the client’s web design site has been published to client’s hosting service. If the client’s web design package includes database access using Server Side Script, then very minor page code changes will be accepted under this maintenance plan. Major page code and/or database structural changes will be charged accordingly
Payment for Non-Cancelable Materials and Service:
If upon termination there exist any materials furnished by Aurelius Marketing Pvt Ltd or any services performed by us for which you have not paid Aurelius Marketing Pvt Ltd in full, until such time as you have paid Aurelius Marketing Pvt Ltd in full you agree not to use any such materials, in whole or in part, or the product of such services. Any non-cancelable materials, services, etc., we have committed ourselves to purchase for your account, (either specifically or as part of a plan such as modules, photography, software and/or external services) shall be paid for by the client, in accordance with the provisions of this Agreement. Aurelius Marketing Pvt Ltd agrees to use our best efforts to minimize such liabilities immediately upon written notification from you. Aurelius Marketing Pvt Ltd will provide written proof, upon request of the client, that any such materials and services are non cancelable.
5. Development Process
Database Implementation – Entry of data for database applications is considered client’s responsibility. Entry of data by Aurelius Marketing Pvt Ltd is billable, unless otherwise provided for in customer’s contract.
Training – For websites with administrative control panels or content management systems, two (2) one-hour training sessions will be provided.
Technical Support – We offer local and long-distance phone support to our clients. We do not normally bill for technical support depending on the source of the problem, its severity, and our time invested. If Aurelius Marketing Pvt Ltd is not the source of the problem, technical support may be billable.
Training and Tutorials
Because customer service is in integral part of our business strategy, all of our projects include a one-time complimentary training session in order for our clients to better make use of their new web technology. Additional training hours can be purchased at our standard hourly rate.
Aurelius Marketing Pvt Ltd reserves the right to include a discrete link back to www.aureliusmarketing.in from the Client’s website stating “Design and Developed by Aurelius Marketing Pvt Ltd”. This design credit is to remain on the site unless the editing of the site has been taken over by another party and the design appearance of the site has changed by over 90% from its original look as provided and designed by Aurelius Marketing Pvt Ltd. Aurelius Marketing Pvt Ltd must be in acceptance of the removal and notified in event of its change so that the site can be removed from the portfolio. In cases where the site’s graphic design has been supplied by a third party, the designer will be credited, and the Aurelius Marketing Pvt Ltd credit will state "Site development by Aurelius Marketing Pvt Ltd”.
If the Client’s Web site is to be installed on a third-party server, Aurelius Marketing Pvt Ltd must be granted temporary read/write access to the Client’s storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.
Post Project Alterations
Aurelius Marketing Pvt Ltd cannot accept responsibility for any alterations caused by the Client or a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions. Aurelius Marketing Pvt Ltd may require a one-off Web Development charge before resolving any issues that may arise.
This file was last modified on July 12th, 2021.